SHIPPING & DELIVERY POLICY

This Shipping & Delivery Policy applies to products purchased through this website for delivery within Malaysia.

1. Delivery Areas

Delivery is available to locations within Malaysia supported by the available delivery providers.

Certain remote locations may:

  • require additional delivery time;

  • involve additional charges; or

  • be unavailable for delivery.

Any material delivery restriction will be communicated where reasonably practicable.

2. Shipping Charges

Shipping charges, where applicable, will be disclosed before payment is completed.

Charges may vary according to:

  • delivery location;

  • parcel weight;

  • parcel dimensions;

  • delivery method; or

  • promotional arrangements.

3. Order Processing

Orders are prepared for dispatch according to the processing information displayed on the product page, checkout page or order confirmation.

Processing may take longer for:

  • pre-orders;

  • customised products;

  • made-to-order products;

  • products requiring special preparation; or

  • orders placed during peak periods.

4. Estimated Delivery

Estimated delivery times may be provided during checkout or after an order is confirmed.

Estimated delivery times are not guaranteed unless expressly stated otherwise.

Delivery may be affected by:

  • courier operations;

  • public holidays;

  • severe weather;

  • peak shopping periods;

  • remote delivery locations;

  • transport disruption; or

  • other circumstances outside our reasonable control.

5. Delivery Information

Customers must provide accurate and complete:

  • recipient details;

  • delivery address;

  • postal code; and

  • contact number.

We are not responsible for delays resulting from incorrect or incomplete information supplied by the customer.

Customers should contact us as soon as possible if an error is discovered.

6. Tracking

Tracking information may be provided where supported by the relevant delivery provider.

Tracking information is maintained by the delivery provider and may not always update immediately.

7. Receiving an Order

Customers should inspect a parcel within a reasonable period after delivery.

Where a parcel appears seriously damaged or tampered with, customers should document its condition where possible and contact us promptly.

8. Delayed, Missing or Lost Parcels

If an order does not arrive within a reasonable period after the estimated delivery time, the customer should contact us so that the delivery can be investigated.

If a shipment is confirmed lost, an appropriate:

  • replacement;

  • refund; or

  • other remedy

will be provided according to the circumstances and applicable law.

9. Failed Delivery

Additional delivery charges may apply where delivery fails because:

  • the delivery address was incorrect or incomplete;

  • no authorised recipient was available;

  • delivery was refused without a valid reason; or

  • redelivery was required because of circumstances attributable to the customer.

This does not apply where Malaysian law requires the supplier to bear the relevant cost.

10. Incorrect, Defective or Non-Conforming Products

If a delivered product is defective, materially different from what was ordered or otherwise does not comply with applicable statutory guarantees, contact us promptly.

Where required under Malaysian law, an appropriate remedy will be provided.

11. Delivery Rights

Nothing in this policy limits statutory consumer rights available under Malaysian law.